Customer Support Centre

APP Installation 4

• Will You Be Providing Future Updates For The APP?
• Is There An APP For Windows Or Blackberry Phones?
• How Do I Find The APP For My Device?
• What Are The Operating System Requirements For The APP?

Timer settings 5

• Which Timers Take Priority?
• How Does The Random Timer Work?
• What Is An Anti Theft/ Random Timer
• If The Power Goes Off Will My INPLUG Timer Settings Still Work?
• How Many Sets Of Timers Can I Set At One Time On The Schedule?

Connection Issues 6

• Common Connection Problems
• What Settings Should I Use On My Router?
• Issues Connecting To A BT Infinity Hub 4 Or 5
• The INPLUG Will Not Connect To The Network And I Get Message Saying Please Reset The Device.
• Does My Internet Speed Affect Whether The INPLUG Will Connect Or Not To The WiFi?

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General FAQ's 7

• Can I Run Devices In Several Different Homes On Different Networks From The Same Mobile Device?
• Does The INPLUG Consume Any Power When Not In Use?
• When will the INPLUG be back in stock again?
• If I Change My Network SSID Do I Need To Reset The INPLUG?
• Will The INPLUG Work If My Router Is Turned Off?

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Technical Questions 2

• Do we have an API that we can provide for the INPLUG
• Is the InPlug IFTTT compatible

Software Downloads 4

• EW4008 Windows Software
• EW4008 MAC Software
• EW4009 Windows Software
• EW4009 MAC Software

FAQs 6

• EW4008/4009 Now Compatible With PVbeancounter & PVoutput
• My EW4009 Solar Monitor Is Reading Some Wattage Over Night. Why?
• Why Do I See Some Dashes Instead Of Energy (Watts) Occasionally?
• Is It Possible To Set Tariffs For Different Day And Weekends?
• Is It Possible To Have Two Transmitters Both Sending Data To Two EW4008/EW4009 Displays?

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Technical Questions 1

• What are the pin out connections for the RJ45 cable for the 4008/4009

FAQs 4

• Daylight Saving Time Change EW4500 (Older Versions only)
• My EW4500 Is Showing Dashes Instead Of Watts
• Does The EW4500 Work With Solar Net Metering Systems?
• My monitor is showing erratic variations in energy usage.

General & FAQs 6

• Up To What Distance Will The Remote Control Unit Work From The Socket?
• Is It Possible To Control A Single Socket With Two Different Remote Controls?
• I Sometimes Find The Socket Turns Itself On And Off Without Me Pressing Any Buttons?
• How Many Sockets Can I Use With One Remote Control.?
• How Do I Clear All The Codes On The Sockets?

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General & FAQs 5

• Do You Have Any Reports To Verify The Perfomance Of The Alkaline Battery Charger?
• Will Alkaline Batteries Explode If Being Charged For A Long Time?
• Can Batteries Of Different Brands Be Charged At A Time In The SBC1001?
• Is It Normal That Batteries Become Heated While Charging In The SBC1001?
• Is It Possible To Recharge Lithium Batteries In The Charger?

General & FAQs 5

• Why Do I Sometimes Not Get A Response From The EW5001, Or The Display Is Blank?
• Why Does The Timer Sometimes Stop?
• What Is The Lowest Power Consumption The EW5001 Can Measure?
• How Should I Input The Cost Setting Correctly Into The Monitor?
• How Does The Cumulative Clock Counter Work?

Energy Monitors 4

• EW4500 Wireless Energy Monitor Instructions
• EW4008 Wireless Energy Monitor
• EW4009 Wireless Energy Monitor - Solar
• EW5001 Plug In Energy Monitor

INPLUG 1

• IP7000 INPLUG Instructions

Remote Control Sockets 1

• Remote Control Sockets

SBC1001 Smart Battery Charger 1

• SBC1001 Smart Battery Charger