Customer Support Centre

APP Installation 4

• Will You Be Providing Future Updates For The APP?
• Is There An APP For Windows Or Blackberry Phones?
• How Do I Find The APP For My Device?
• What Are The Operating System Requirements For The APP?

Timer settings 5

• Which Timers Take Priority?
• How Does The Random Timer Work?
• What Is An Anti Theft/ Random Timer
• If The Power Goes Off Will My INPLUG Timer Settings Still Work?
• How Many Sets Of Timers Can I Set At One Time On The Schedule?

Connection Issues 6

• Common Connection Problems
• What Settings Should I Use On My Router?
• Issues Connecting To A BT Infinity Hub 4 Or 5
• The INPLUG Will Not Connect To The Network And I Get Message Saying Please Reset The Device.
• Does My Internet Speed Affect Whether The INPLUG Will Connect Or Not To The WiFi?

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General FAQ's 7

• Can I Run Devices In Several Different Homes On Different Networks From The Same Mobile Device?
• Does The INPLUG Consume Any Power When Not In Use?
• When will the INPLUG be back in stock again?
• If I Change My Network SSID Do I Need To Reset The INPLUG?
• Will The INPLUG Work If My Router Is Turned Off?

View all 7

Technical Questions 2

• Do we have an API that we can provide for the INPLUG
• Is the InPlug IFTTT compatible