Connection Issues

Common Connection Problems
The mobile device is not connected to the same network as the one the INPLUG is trying to connect to. If you have two networks ensure your mobile device...
Wed, 20 Jul, 2016 at 10:15 AM
What Settings Should I Use On My Router?
The INPLUG will only work with a 2.4G WiFi network. Make sure the AP isolation function is deactivated. Make sure there is no login page needed to con...
Wed, 20 Jul, 2016 at 10:16 AM
Issues Connecting To A BT Infinity Hub 4 Or 5
These BT hubs have a dual band operation but use the same SSID (network name), this can cause connection problems for the INPLUG and other 2.4GHz devices....
Wed, 20 Jul, 2016 at 10:16 AM
The INPLUG Will Not Connect To The Network And I Get Message Saying Please Reset The Device.
If you get the screen message on your device as below it can be one of several issues: You have entered the wrong password for the network. Ple...
Wed, 20 Jul, 2016 at 10:17 AM
Does My Internet Speed Affect Whether The INPLUG Will Connect Or Not To The WiFi?
No the actual speed of the internet will not stop the INPLUG connecting. However if you are running a 5GHZ connection the INPLUG will not connect to this,...
Wed, 20 Jul, 2016 at 10:17 AM
Does The INPLUG Work On A 5GHz WiFi Connection?
No, you will need to connect the INPLUG to the 2.4GHz connection. Most routers that have a 5GHz connection also have a 2.4GHz connection running side by s...
Wed, 20 Jul, 2016 at 10:18 AM